Protecting yourself from cyber-attacks is not a passive task. Having a proactive line of defense in place such neoRhino’s Remote Managed Services (RMS) is the first step in keeping your business safe in The War on Cyber Security.
neoRhino’s DEFENSE of RMS includes:
- neoRhino Remote Helpdesk
- Swift, diligent response is crucial for protecting your network against cyber-crime. neoRhino’s Helpdesk technicians are available to securely remote into your system to assist with technical issues and can be contacted by phone, email, or through our web portal for same-day, near-immediate assistance. Our Trouble Ticketing system logs issues of each device and helps our technicians review history, minimize call-backs, and track trends. The automated reporting system ensures that our RMS provides a complete solution for end-users through our monitoring software.
- 24/7 Monitoring & Service Alerts
- The peace of mind of knowing that if something goes wrong, an expert is there to rapidly respond is invaluable. Our technical team reviews network errors and outages using our 24/7 RMS monitoring system and receive early notification of potential failures, so we can promptly respond to any alerts. You can work safely knowing that our RMS system is on the case, which also provides monthly reporting with detailed analytics to help keep your network safe and healthy.
- Threat Management
- Having a Managed Services Provider (MSP) like neoRhino that you can trust to handle necessities such as an Anti-Virus solution is crucial in today’s landscape. Our RMS system includes managed anti-virus protection; however, our Advanced Security Package includes our Next Generation Anti-Virus (NGAV) protection which utilizes Artificial Intelligence and Machine Learning for next-level proactive threat protection. We ensure that your AV solution is constantly up to date against the newest threats across all workstations within your network.
- Patch & Update Management
- Having to research and apply large OS software patches or productivity software updates may be a hassle but is important for staying safe online. Our RMS Service pack automation and management handles that for you, ensuring that your Windows OS and Office 365 applications have the latest approved security patches. Our technical agents monitor all occurring updates and troubleshoot if any issues are detected, keeping your endpoints current and secured.
Our RMS Package is designed to protect your computer with very little system resources to run and potential problems are prevented or resolved within minutes instead of hours.
neoRhino’s Defense Line of RMS is here so you can focus on your daily duties and relax knowing that we are here to protect you. Call us at (281) 779-4850 for a FREE consultation and we can help your business today.