Are you a client of ours and need to contact us for assistance? neoRhino's knowledgeable technicians are available 24/7 via a phone call, email, or trouble ticket system for immediate help. Our team will document, review and track individual cases from start to resolution. For our Remote Managed Services clients, once alerted, a neoRhino Helpdesk Technician can use secure remote access to control the user’s desktop and help to resolve the issue.
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- To submit a ticket for service: – ticket@neorhino.com, or click the "nR" icon in your icon tray to submit a ticket to our Helpdesk team.
- To have an online chat with Helpdesk: chat.neorhino.com
- To call our Helpdesk agents: 281-779-4850, Option 2
If you need to connect to us through GoToAssist for your computer, after contacting our helpdesk, visit the website here.
